Refund and cancellation policy

How canceling and refunds work for paid LO Network memberships. Short version: cancel anytime, and ask within 14 days if you want a charge refunded.

Draft. Leadership Orange is reviewing this with counsel.

Canceling

You can cancel anytime from your account. It takes one click and there is nothing to call or mail.

After you cancel

You keep full access until the end of the year you paid for. After that your membership ends and you won't be charged again. You can rejoin anytime.

Refunds

Ask within 14 days of a charge and we will refund it in full, including renewals.
After 14 days we don't give partial refunds for the rest of the year. You keep access until it ends.
Refunds go back to the card you paid with and usually arrive in 5 to 10 business days.

Failed payments

If a renewal payment fails, Stripe retries it over the next few weeks and we email you so you can update your card. If it still doesn't go through, your membership ends and your profile is hidden until you rejoin.

Free memberships

Leadership Orange alumni and members with a sponsored seat aren't charged, so there is nothing to refund or cancel. Membership is free for everyone while the network launches.

How to ask

Reply to your receipt email, or write to events@leadershiporange.org events@leadershiporange.org with the email on your account. A person on our team will reply within two business days.